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Warranty Service

Reecom Electronics Inc. warrants the Radios to be free from defects in material and workmanship at the time of its original purchase by a consumer, and for a subsequent period of one(1) year. 
All issues in relation to the products must be written in email within the Buyer-Seller Messaging Service in Amazon email system, we will respond shortly. Verbal or voice message on the phone is not acceptable.
The one (1) year warranty does not cover those Radios being purchased NOT directly from Reecom Electronics Inc or Reecom's authorized agents.
The one (1) year warranty does not cover those being purchased in USED (second hand) conditions.
The one (1) year warranty does not cover the AC-DC Adapter and telescopic Antenna No Exceptions. The use of the AC-DC adapter and the telescopic Antenna is the sole responsibility of the customer. New replacement for such items will be subject to charge, see below.
Warranty does not cover items such as External Antenna (RA-1601) and Strobe flashing light (RA-1603).
Before return the Radio for warranty service, it is required to:
1. have a RMA (Return Merchandised Authorization) No. on the outside of the returned package. The RMA No. can be requested by email through your buyer account in Amazon email system. 
2. enclose the return package with a $7.50 cheque / money order for return shipping/handling (this supersedes the $12.50 quoted in owner's manual). 
Any returned package without RMA No. and / or without $7.50 pre-payment for return shipping/handling will be rejected and returned to sender, Reecom will not be responsible for any lost shipment or other liabilities.
To return the defective Radio that falls under warranty, follow the procedures below:
1. Pack the Radio and AC adapter in a suitable shipping carton.
2. Enclose the followings to the package :
A). A photocopy of the receipt showing the date of purchase, or other proof of purchase from
Reecom  Electronics Inc.
B).  Detailed description of any problems.
C).  Your printed name, address and phone number that you can be contacted. 
D). A cheque / money order for $7.50. 
  Note: The money amount supersedes the $12.50 quoted in owner's manual.
3. Ship the package prepaid (non-refund) to the address below. 
Address: Reecom Electronics Inc.
3603 Woodlark Dr. 
Roswell, GA 30075
Returned item must be received within 15 days after issuing RMA. 

All returns are subject to inspection and testing. 
If the defect is due to the AC-DC adapter malfunction, the new adapter replacement charge will be $13.95 each. If the telescopic antenna is broken, the antenna replacement charge will be $7.50 each.
Please allow 3 to 4 weeks for the Radio to be serviced. 
If Reecom Electrons Inc. replaces the defective Radio, the defective Radio will not be returned.